FirstdigitalConnect collects various types of information to provide you with our intraday trading platform and educational services. We're transparent about what we gather and why we need it.

Personal Information: When you register for our platform, we collect your full name, email address, phone number, and residential address. For Vietnamese users, we also collect your national identification number to comply with local financial regulations.

• Account registration details including username and encrypted password
• Identity verification documents such as passport or national ID
• Financial information including bank account details and trading history
• Communication records from customer support interactions
• Device information including IP address, browser type, and operating system

Your information serves multiple purposes within our trading platform. We don't just collect data for the sake of it — every piece of information has a specific function in delivering our services.

We also use aggregated, anonymized data to improve our platform's performance and develop new educational content. This includes analyzing trading patterns to create better learning materials for our Vietnam-based users.

We share your information only when necessary and always with appropriate safeguards. Here's exactly who might receive your data and under what circumstances.

Financial Service Providers: Banks and payment processors in Vietnam receive transaction-related information to process deposits and withdrawals. We work with VietComBank, BIDV, and other major Vietnamese banks.

Regulatory Authorities: Vietnamese financial regulators, including the State Bank of Vietnam and Ministry of Finance, may request user data as part of their oversight responsibilities. We comply with all lawful requests while protecting user privacy where possible.

Technology Partners: Cloud hosting providers and security services receive limited data necessary for platform operation. All partners sign comprehensive data processing agreements and maintain offices in Vietnam or approved third countries.

Vietnamese law grants you several important rights regarding your personal data. You can exercise these rights by contacting us directly through the channels listed at the bottom of this policy.

To exercise these rights, send a written request to our privacy team. We'll respond within 30 days and may ask for identity verification to protect your account security. Some restrictions apply based on Vietnamese financial regulations — we'll explain any limitations in our response.

Protecting your financial and personal information is our top priority. We employ multiple layers of security both technical and organizational to keep your data safe.

Technical Safeguards: All data transmissions use 256-bit SSL encryption. Our servers are protected by enterprise-grade firewalls and undergo regular security audits. User passwords are hashed using advanced cryptographic algorithms.

Physical Security: Our primary data center is located in Ho Chi Minh City with 24/7 monitoring, biometric access controls, and backup power systems. A secondary facility in Hanoi provides disaster recovery capabilities.

• Multi-factor authentication required for all account access
• Regular penetration testing by third-party security firms
• Employee background checks and security training programs
• Incident response team available around the clock
• Automated monitoring for suspicious account activity

We retain your trading data for seven years as required by Vietnamese financial regulations. Personal information is deleted within two years of account closure unless legal obligations require longer retention.

While we primarily store data within Vietnam, some information may be transferred internationally for specific operational purposes. These transfers always include appropriate safeguards.

Approved Destinations: Data may be sent to Singapore and Japan for advanced trading analytics, always under strict data processing agreements. These countries provide adequate data protection according to Vietnamese standards.

Transfer Safeguards: International transfers use contractual clauses approved by Vietnamese authorities, ensuring your data receives equivalent protection abroad. We also require foreign processors to allow Vietnamese regulatory inspection when requested.

Our platform uses cookies and similar technologies to improve your trading experience and maintain platform security. You have control over most of these tracking technologies.

Essential Cookies: These keep you logged in and maintain your trading preferences. They're necessary for platform operation and can't be disabled without losing core functionality.

Analytics Cookies: We use these to understand how users navigate our platform and identify areas for improvement. This data is anonymized and aggregated — we can't identify individual users from analytics information.

Security Cookies: These detect suspicious login attempts and protect against fraud. They monitor for unusual activity patterns that might indicate account compromise.

You can manage cookie preferences in your browser settings, though disabling certain cookies may affect platform performance. Our mobile app uses similar tracking technologies with controls available in the settings menu.

This privacy policy is reviewed quarterly and updated when our practices change or Vietnamese regulations are modified. We'll notify you of significant changes through multiple channels.

Notification Methods: Major policy changes are announced via email, platform notifications, and prominent notices on our website. Minor clarifications may only appear on the website with updated timestamps.

Your Options: If you disagree with policy changes, you can close your account before the new policy takes effect. Continued platform use after the effective date constitutes acceptance of updated terms.

We maintain previous policy versions for reference — contact us if you need to review historical privacy practices for any reason.